About this policy
This policy explains how Tile Picnic handles information on every platform it is available on.
At a glance
Tile Picnic has no accounts and shows no ads. It does not ask for your name, email address, contacts, photos or location, and it does not ask for access to your camera, microphone or photo library. It sends gameplay analytics and crash reports to service providers that work on our behalf, and in-app purchases are handled by the App Store on iPhone and Google Play on Android. We do not sell your personal information.
Saved on your device
Your level progress, stars, petals, helpers, daily puzzle streak, settings and any unfinished board are saved in the game’s private storage on your device. The game also saves the transaction identifiers of your purchases there, so that each purchase is granted once. This information is not sent to us.
Gameplay analytics
Tile Picnic uses an analytics service to record how the game is played. It sends gameplay events such as starting, finishing or failing a level (with the level number, stars, play time, helpers used and how full the tray became), earning and spending petals, opening the shop, starting, completing or cancelling a purchase, opening How to play, and responding to update prompts.
The analytics service also records app opens and sessions and receives device and app information, including the device model, operating system and version, app version, language, an app instance identifier, and an approximate location (such as country) derived from your IP address.
On Android, the analytics service also receives install referrer information from Google Play, which shows how the game was found and installed.
Crash reports
If Tile Picnic crashes, a crash reporting service receives a crash report containing technical details of the crash, the device model, operating system version, app version and an installation identifier.
Updates & daily puzzles
When it starts, Tile Picnic downloads update information and upcoming daily puzzles from our cloud servers. These requests contain no account or player identifier, but the servers receive your IP address as part of the connection.
In-app purchases
Petal packs and the Starter Basket are sold through the App Store on iPhone and through Google Play on Android, which process your payment. We do not receive your name, Apple Account or Google Account details, or payment details. Apple and Google handle purchase information under their own privacy policies.
Ads & tracking
Tile Picnic shows no ads, does not collect the advertising ID on iPhone or Android, and does not track you across apps or websites owned by other companies. On both platforms, its analytics settings deny advertising storage, advertising use of data, and ad personalization.
How we use information
Analytics events help us understand which levels are too hard or too easy, how helpers and the petal shop are used, and whether purchases and update prompts work. Crash reports help us find and fix bugs. Update information lets the game ask you to update when an old version can no longer be played, and daily puzzles give every player the day’s puzzle.
Retention & deletion
Information saved on your device stays there until you delete the game. Deleting Tile Picnic removes your progress, petals and helpers, and this cannot be undone; only the Starter Basket can be restored. Crash reports are kept for 90 days.
Your choices & rights
Analytics and crash reporting start when the game opens. Tile Picnic does not currently have a setting to turn them off.
Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of your personal information, object to or restrict certain processing, or withdraw consent. To make a request, contact us at support@dualabs.site.
Security
Tile Picnic sends data to our service providers and cloud servers over encrypted HTTPS connections, and keeps your progress in the game’s private storage on your device. No method of transmission or storage is completely secure.
Changes to this policy
We will publish updates to this policy on this page and revise the effective date. Where required, material changes will be communicated in the game or another appropriate channel before they take effect.
Contact us
Privacy questions about Tile Picnic: support@dualabs.site